Building a Culture of Continuous Improvement

Avvo created tools to encourage data-driven thinking, autonomy and a spirit of continuous improvement. This talk describes those tools, their implementation and the issues and challenges encountered when doing large-scale culture change in a ten-year-old company. Continuous improvement is the goal for agile teams. We strive for it. What does it look like when we create a continuous improvement beyond our agile teams and bring it to the larger organization: the company level? Kevin Goldsmith was leaving Spotify, a company that had a built an amazing continuous improvement culture. He saw the benefits that it brought, first hand. When he joined Avvo as its new CTO, his primary goal was to help Avvo create that culture for itself. In this talk, Kevin shows what Avvo has done to build a foundation for a continuous improvement culture: frameworks, organizational and processes that support and empower individuals and groups to own and drive improvements to make themselves more efficient and the company a better place to work. The ideas presented will inspire cultural and organizational changes that you can make to bring continuous improvement to your work environment.